Terms & Condition

Last Updated: Friday, January 23, 2026

Welcome to Flexy Bay (“we”, “our”, “us”). By accessing or using our website and placing an order, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use of our website.

1) About Flexy Bay

Flexy Bay is an independent online store offering a curated range of mobile accessories and smart devices. We are not officially affiliated with any third-party brands unless explicitly mentioned.

2) User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information during checkout
  • Provide accurate and complete information during checkout
  • Avoid misuse or unauthorized copying of website content

We reserve the right to restrict or refuse service if misuse is detected.

3) Product Information

  • Product images are for reference purposes only
  • Minor variations in color, packaging, or appearance may occur
  • Product availability may change without prior notice

4) Pricing & Payments

  • Product images are for reference purposes only
  • Minor variations in color, packaging, or appearance may occur
  • Product availability may change without prior notice
We reserve the right to cancel orders due to pricing errors or system issues.

5) Order Confirmation & Cancellation

  • Orders may be confirmed via phone, WhatsApp, SMS, or email
  • If a customer is unreachable or fails to confirm, the order may be cancelled
  • Orders with incorrect or incomplete address details may be cancelled

6) Cash on Delivery (COD)

  • COD is available for eligible locations within Pakistan
  • Customers must pay the full amount at delivery
  • Repeated refusal of COD orders may result in order restrictions

7) Shipping & Delivery

  • Orders are delivered through third-party courier services
  • Delivery timelines are estimates and may vary
Courier Delay Liability:
Once an order has been handed over to the courier, Flexy Bay is not responsible for delivery delays caused by courier operations, weather, strikes, or circumstances beyond our control.

8) Returns & Exchanges (7 Days)

Returns or exchanges are accepted within 7 days of delivery, provided:

  • The product is unused and in original condition
  • Original packaging and accessories are included
  • Proof of purchase is available
Return requests require prior approval.

9) Refund Policy

  • COD refunds are processed via bank transfer
  • Refunds are issued after item inspection
  • Processing times may vary depending on banks

10) Non-Returnable Items

The following items are not eligible for return:

  • Used or opened earphones and in-ear accessories
  • Items with broken seals or missing packaging
  • Clearance or discounted products marked as non-returnable

11) Warranty Disclaimer

Unless stated otherwise, products sold on Flexy Bay do not carry official manufacturer warranties. Any support provided is subject to supplier terms.

12) Limitation of Liability

Flexy Bay shall not be liable for indirect or consequential damages. Our maximum liability shall not exceed the product purchase value.

13) Intellectual Property

All content on this website is the property of Flexy Bay and may not be used without permission.

14) Privacy Policy

Your use of this website is also governed by our Privacy Policy.

15) Updates to Terms

We reserve the right to update these Terms & Conditions at any time.

16) Contact Information

Phone / WhatsApp: +92-336-2222899
Support Email: [email protected]
Business Email: [email protected]
Website: https://flexybay.com