Shipping Policy

Last Updated: Friday, January 23, 2026

At Flexy Bay, we aim to deliver your orders efficiently and securely across Pakistan. This Shipping Policy outlines our delivery coverage, timelines, charges, and related terms.

1) Shipping Coverage

Flexy Bay currently delivers within Pakistan only.

  • Nationwide delivery through trusted courier partners/li>
  • Delivery availability may vary for certain remote areas

2) Courier Partners

We work with reliable third-party courier services to fulfill deliveries.

  • Primary courier partner: Leopards Courier
  • Backup couriers may be used when required to ensure timely delivery

Once an order is dispatched, shipment tracking and delivery updates are handled by the courier service.

3) Order Processing

  • Orders are processed after confirmation
  • Customers may be contacted via phone or WhatsApp to verify order details
  • Orders are dispatched on working days only (excluding public holidays)

4) Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Major cities: 2–4 working days
  • Other cities / remote areas: 3–6 working days

Delivery times are estimates and may vary due to weather, public holidays, or courier operations.

5) Shipping Charges

  • Shipping charges are calculated and displayed at checkout
  • Charges may vary based on location, package size, or promotions
  • Any applicable shipping fee must be paid along with the order

6) Cash on Delivery (COD)

  • Cash on Delivery is available for eligible locations
  • Customers must pay the full order amount at the time of delivery
  • Repeated refusal of COD orders may result in order restrictions

7) Failed Deliveries & Reattempts

If delivery fails due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Phone number not reachable

The order may be:

  • Reattempted (where possible), or
  • Cancelled and returned to origin

8) Courier Delay Disclaimer

Once an order has been handed over to the courier service, Flexy Bay is not responsible for delivery delays caused by courier operations, weather conditions, strikes, route disruptions, or circumstances beyond our control.

9) Damaged or Missing Shipments

If an order arrives damaged or incomplete:

  • Contact us within 24 hours of delivery
  • Share order details and supporting images

Claims reported after this period may not be accepted.

10) Contact Information

Phone / WhatsApp: +92-336-2222899
Support Email: [email protected]
Business Email: [email protected]
Website: https://flexybay.com