Refund & Return Policy

Last Updated: Friday, January 23, 2026

At Flexy Bay, customer satisfaction matters to us. This Refund & Return Policy explains how returns, exchanges, and refunds are handled.

1) Return Window (7 Days)

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The product is unused and in original condition
  • Original packaging, accessories, and tags are intact
  • Proof of purchase (order number or invoice) is available

Requests made after 7 days may not be accepted.

2) Valid Reasons for Return

Returns or exchanges are accepted in the following cases:

  • Wrong item delivered
  • Product received damaged or defective (must be reported promptly)
  • Manufacturing defect (where applicable)

3) Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

  • Used or opened earphones, earbuds, or in-ear accessories
  • Items with broken seals or missing original packaging
  • Clearance or discounted items marked as non-returnable

4) How to Request a Return

To initiate a return or exchange:

Returns sent without prior approval may not be refused.

5) Return Shipping

  • Approved returns may be collected via courier or returned using a method advised by Flexy Bay
  • Return shipping charges may apply depending on the reason for return
  • Items returned due to customer preference may incur shipping costs

6) Refund Method

  • Cash on Delivery (COD) orders: Refunds are issued via bank transfer
  • Online payment orders (if applicable): Refunds are processed to the original payment method

Refunds are initiated after the returned item is received and inspected.

7) Refund Processing Time

  • Refund processing begins after inspection approval
  • Processing time may vary depending on bank or payment gateway procedures

8) Exchanges

  • Exchanges are subject to product availability
  • If the replacement item is unavailable, a refund may be offered

9) Order Refusal & Failed Deliveries

  • Refusal to accept delivery without a valid reason may result in order restrictions
  • Orders returned due to customer unavailability or incorrect details may not qualify for free reshipping

10) Final Decision

Flexy Bay reserves the right to approve or reject any return or refund request after inspection, in accordance with this policy.

11) Contact Information

Phone / WhatsApp: +92-336-2222899
Support Email: [email protected]
Business Email: [email protected]
Website: https://flexybay.com